How do I cancel my order?

a) If your order has not been processed and shipped, you may cancel it for a full refund by contacting us.

b) If your order has already been processed and shipped, you may return the item in it's original condition (should be unused and/or unopened) to us within 48 hours upon delivery. In that case we will refund you the payment excluding actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. EMS, DHL, Regular/Registered Airmail, etc).

Please note, when returning an unwanted product for refund, it is recommended for customers to use a method of shipment with tracking number, as BeachBoyz.com.sg cannot be responsible for items lost due to its carrier while in transit.

Here is a quick checklist if you are returning unused and unopened products for refunding (applicable to return type B above):

1. The items must be unused and/or unopened.
2. Contact us via online@BeachBoyz.com.sg, indicating you want to return a product
3. A customer service officer will inform you the actual shipping costs incurred (the non-refundable portion).
4. Proceed and send the returning items to the below address

          TO:  
          6001 Beach Road #01-12
          Golden Mile Tower
          Singapore 199589

When your items arrive at our return office, our customer service officer will check the product and proceed with the refund. Please allow 2 to 4 weeks for processing after your item is delivered at the product return office.

How do I return if my product is defective?

If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective, please refer to the below policies;

Within 7 days upon receipt of the item.

Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40.

Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 7 days upon receipt  (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).

Note for return:

Return the item(s) by ordinary mail (the cheapest way) with tracking number to BeachBoyz.com.sg's office; If the mail service with tracking number costs more, you may choose the one without tracking, however, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service officer for further confirmation.

After 90 days and within 150 days from shipment
Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.

Detail: If the product turns out to be defective after 90 days and within 150 days from shipment, Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.

After 150 days from shipment
Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by customer.

Detail: Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repair or replacement until the product arrives at our office, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well.

After returning the defective product, please kindly provide us with proofs as below:

• Photos of the front and back of the packaging envelope or box
• Partial shipment slips (if applicable)
• Photo, video, screenshot, or description of the defective item
• Photo, video, screenshot, or description of the defect or defective area

All customers should contact us before returning any item(s)/product(s).

How do I return if I received an incorrect item?

If the item you received is completely different from the one you ordered, please contact us via oneline@BeachBoyz.com.sg and provide us the picture proof of the error.

If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

After receiving the incorrect product, please kindly provide us with proofs as below:

• The photos or video of the incorrect item(s)
• The photos, video or screen shot showing the mal-function of the defective item(s)

How do I return if I am not satisfied with the products?

If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.

Product-Specific Return Policies

Although we have a very flexible return policy on most of the items we sell, there are some exceptions. Some items (such as cell phone, Laptop or some large electronics) may have special returns policies.

All such kind of products is provided with a specific period manufacturer's warranty, this warranty is offered directly by the manufacturer. Should the item become defective within the manufacturer's warranty period (physical damages and damages caused by incorrect usage excluded), customers may send the unit back to BeachBoyz.com.sg's office. BeachBoyz.com.sg will help forwarding the item to the manufacturer for repair or replacement, and will look after the progress. The customer will need to cover shipping fees both ways.

This specific return policy applies to some certain items. Please refer to the specifications section for further detail before making any orders for these products.

Important Notes

1. All customers should contact us by through email before returning any item(s), BeachBoyz.com.sg will not be responsible for returned item(s) without notifying us in advance. When contacting BeachBoyz.com.sg please include the following information
   • Photos of the front and back of the packaging envelope or box
   • Partial shipment slips (if applicable)
   • Photo, video, screenshot, or description of the defective item
   • Photo, video, screenshot, or description of the defect or defective area
2. Please keep all packaging material and partial shipment note(s) as they're needed to for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to process for you until the package arrive at our warehouse which may take one or two months, please kindly noticed.
3. Refunds can be taken as cash through PayPal or BeachBoyz.com.sg Store Credit. Store Credit is always for the full refund price without additional fees and doesn't have time limits. Full PayPal cash refunds can only be issued within 90 days of order placement. Customers are responsible for all PayPal fees (if any) issued after 90 days of order placement.
4. If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the charges for the empty package.
5. Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements.
6. Please remember to include a note in your package indicating the following details:
   • your order number;
   • a short description of the problem(s) of the defective item(s). This note will help expediting the processing time for you. Thank you.
7. If the warrant period/return policy in a specific product detail page is different from the policy above, please follow the product detail page one. Please note that some of our items are non-replaceable or non-refundable.
8. BeachBoyz.com.sg reserves the right to make changes and/or improvements to this policy.  Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.
9. If there are any further inquiries, please contact us at online@BeachBoyz.com.sg for more information.